Note that you can manage the entire overlock flow from the Spiderdoor admin and/or managers app alone. Spiderdoor takes the paid through date and adds the number of days after the paid through date to determine when to add a padlock to an overdue tenants unit. No going back and forth from one software program to your management software. Its easily maintained right inside of Spiderdoor!

Step 1 – Secure or Overlock a tenant that is delinquent

• Use any padlock on any unit you want to secure. This padlock must have a serial number. This serial number or some sort of identifying number that will allow Spiderdoor to identify the padlock and what unit it is associated with. When tapping the NFC sticker on the padlock, it will electronically read the serial number and the 4 digit padlock code electronically and assign the lock to a specific unit instantly.

Step 2 – Secure or Overlock Empty/Vacant Units

• Place a padlock on a vacant unit to detour other customers from placing trash inside a unit.
• Place a padlock on vacant units to keep trespassers from sleeping in units.
• Place a padlock on a vacant unit that is ready to rent. Once rented, the tenant will receive the code to remove the padlock.

Step 3 – Use Spiderdoors manager app to assign padlock to unit

• Use the Spiderdoor managers app to easily associate a specific lock serial number to a specific unit number. Your team can also use our app as their walk through report. (Watch video #1 above to see this in action.) Our NFC stickers make it simple to pull the serial number and padlock code electronically from the padlock.

Step 4 – Tenant notified when overlock is applied. Pre Text is sent.

• PRE TEXT: The tenant will get a pro active text message the minute an overlock is added to a unit. This allows the tenant to have instructions on what needs to be done to allow access back in their unit. Quick pay link will be added to the text message which allows tenants to simply click the link and pay immediately. No need to log in as the specific link sent to your tenant is associated with their unit and their amount due. This magic link works with select management software thus processing the tenants payment right through your management software. Please confirm with a Spider team member to confirm that your software will work appropriately..

• QUICK PAY LINK: When tenant clicks on the link in the text, it will provide them with a link to pay instantly. No login is required by the tenant. We do the magic on the Spiderdoor side and we create a unique link for the tenant, which allows the tenant to make an instant payment. This payment will be processed straight through to the management software. (Note this only works with certain management software). If your management software is not integrated with us, we can edit the text and point your tenant to any website of your choosing.

Step 5 – Tenant notified via text once payment is made. Post Text is sent.

• POST TEXT: The tenant will get a text message from the Spiderdoor admin, when their unit balance has been paid in full. This will provide that tenant with the unlock code needed to remove the lock from their overlocked unit.

Step 6 – Tenant notified in App once payment is made

• The tenant will also be able to easily view their combo code in the Spider tenant app, once payment has been made. It will be masked if the tenant has an outstanding balance. It will be visible if the account is paid current. (See the button labeled Padlock Code in the photo shown here.)

Step 7 – Tenant will drop the padlock in dropbox

• Once tenant has removed lock from their unit, they will drop the padlock in a dropbox that you provide at your location. (You can assess a fee to tenant if padlock is not returned to dropbox by tenant.) Any dropbox will work. You are just creating a place where tenants can easily drop their padlock in once the lock has been removed from their unit door. Add a fee to all leases if a padlock is not returned. For example $50 fee for locks not returned. The Spider software will help you keep up with who to charge for missing locks.

Purchase Padlocks From Anyone Anywhere

Purchase padlock easily from Amazon or the place of your choosing. The padlock simply needs a serial number or an identifier to be able to work with the Spiderdoor system. Our NFC stickers make it simple to pull the serial number and padlock code electronically from the padlock.

Easily change the padlock code

• You can easily change the four digit code on disc locks. Once manually edited, you can update the padlock code that is associated with a specific pad lock/serial number, if desired. You simply open the padlock and flip the padlock over. Take a flat head screwdriver and turn the screw on the back
• Open the padlock by plugging in the current padlock code.
• Flip the padlock over and locate the flat head screw on the back. Turn that screw that screw counter clockwise.
• Change the 4 digit code to whatever code is desired.
• Then turn the flat head screw back clockwise and you are done.
• Now the new code has been established on that lock
• Be sure to update the padlock code in your Spider admin.

Walk through report

• You can easily print a pdf file of your walk through report straight from the Spider admin.
• Manager can use this walk through report (Printable PDF) instead of the managers app if desired.
• This report will highlight the units that need some sort of action.
• This report will show tenant name, unit #, size unit, rental rate, balance, paid through date, gate lock status, padlock serial and code, current status and the action needed for each unit.

What do the status words for the padlocks mean?

• Locked – Lock is currently being used to lock a delinquent tenants unit.
• Available – Lock is not currently being used and is available.
• Tenant Using Lock – Lock has been provided to tenant and is being used by them.
• Damaged – Lock is damaged and needs to be destroyed.
• Missing – Lock cannot be found on unit nor in the drop box.
• Auction – Assign because the unit is in auction.
• Locked & Ready – Vacant unit has lock on it and is ready to be rented.

Overview Of Spider Locks

Your manager simply does their walk through using the managers app. Spiderdoor has integrated your management software so the steps are easy to follow.

Open the managers app and select the “Padlocks” button. Orange buttons tell you if an action needs to be performed. If so, manager follows the rules for each. If a button is grey, then no action needs to be performed.

Remove Padlock – This page shows all padlocks that need to be removed at this moment. This means that the customer had been overlocked for being delinquent but has now paid. Manager now needs to remove the lock. (Remember that the tenant will receive a text message providing them with the four-digit code, when they paid their unit current.)

Once manager has physically removed the pad lock, the manager simply confirms this has been completed in the managers app. The app will then tell the manager the next steps that need to be handled.

The manager will continue to do actions with the orange color. Once the entire screen is grey in the managers app, your overlocking tasks should be up to date.

Add Padlock – If the “Add Padlock To A Unit” button is orange, the manager will need to add an overlock to this specified unit. Once the lock has been added, the manager confirms that in the managers app and the button will then be grey, which signifies that the task has been completed..

Locked & Ready Status – Some owners like to overlock their vacant units to keep people from living in that vacant unit as well as some people use the empty units as a dumpster for their trash. Placing a spider overlock on the unit solves that. Using our tenant app, the tenant can now rent a unit as well as get their padlock code all using our tenant app. Automating the entire process.