Efficient Rent Collection Solutions: SpiderDoor’s Collections Software for Self Storage
Streamline Rent Collection Processes and Boost Revenue with SpiderDoor’s Tailored Solutions
Discover how SpiderDoor’s Collections Software for Self Storage empowers facility owners to effortlessly manage tenant payments, reduce delinquencies, and optimize revenue streams. With customizable communication tools and cost-effective packages, SpiderDoor revolutionizes rent collection for self-storage businesses.
Storage owners can provide Spiderdoor with the exact dates on which they would like their tenants to receive payment reminders using one of the following methods.
- SMS Text Messages Sent To Delinquent Tenants
- Email Sent To Delinquent Tenants
- Phone Payment System Call-In Number
- Automated Phone Call Sent To Delinquent Tenants
The methods of communication with the tenant can be selected and performed up to four times a month for each, including email, text, or telephone call. Each notification to the tenant includes prompts that allow them to easily pay their bill with no interaction from your management team. This helps ensure your accounts receivable are collected each month on time and with little overhead.
You select the date, time, and wording for each message that is sent to your tenants!
$99 Setup fee to customize wording. No setup fee is required if you go with the default messages seen below.
$89 Per Location Monthly for Debt Collector Suite (Standalone)
Existing customers paying base fee on active locations, the add on fee is $55 monthly per location
Full Overview of Debt Collection Software Suite
Video #1 – Our Debt Collections Software suite includes automated phone calls requesting the tenant to pay right away, via the telephone. It also includes automated emails that are sent out on the days you specify. Lastly, the SMS (Text Collections) feature sends automated texts to tenants requesting them to simply click and pay. Watch this video for a short overview.
Text Collector (Focusing on SMS messages)
Video #2 – This feature allows you to specify up to four days of the month on which you’d like a friendly automated text message to be sent to the customer, asking them to make a payment. The Owner/Manager will also have the ability to set the exact time at which the text is sent out.
Example wording from automated Text Collector:
Hi Mike Cash, this is a courtesy reminder from 1st Stop Storage. To pay your current balance for unit# 108A, click here %textcollector_link% – If already paid, please ignore! Reply STOP to stop.
Email Collector (Focusing on emailing)
Video #3 – This feature allows you to specify up to four days of the month on which you’d like a friendly automated email to be sent to the customer, asking them to pay their delinquent balance. Within the email, there’s a one-click link that directs the tenant to the same portal as the text collector. This enables the tenant to effortlessly add their credit card information and make a full payment. It’s incredibly simple!
Example wording from automated Text Collector:
Hello Mike Cash.
We want to extend a courtesy reminder on behalf of 1st Stop Storage. Your current balance for unit# 108A requires attention. To avoid late fees and the potential for access issues, we kindly request that you use the link provided below to complete your payment. If you have already settled your balance or made payment arrangements with our office, you can disregard this message. Should you have any additional inquiries, please do not hesitate to get in touch with our office at (205) 555-5555.
We hope you have a wonderful day!
IMPORTANT- Email addresses for tenants are required to be unique. Tenants should never have the same email address or it will send the wrong info to multiple customers. (For example, you can’t give Noemail@noemail.com to tenants that do not have an email address. Simply leave blank.)
Robo Phone Collector (Focusing on Robo Calls)
Video #4 – This feature allows you to specify up to four specific days of the month on which you’d like a friendly automated phone call to be sent to the customer, asking them to make a payment. The tenant will be prompted to press “1” to initiate an automated payment through Spiderdoor’s system right on the spot. This message can be customized by the owner or manager using the Spiderdoor admin.
Example wording from an Automated Robo Call:
Hello Mike Cash, this is a courtesy reminder from 1st Stop Storage. You have a current balance for unit numbers 108A. After listening to this entire message, press 1 to pay using our automated system. This call is to help you prevent late fees and potential access issues to your unit. For all inquiries, please call our office at (205) 555-5555.
Thank you!
Phone Payment System (Focusing on only providing the phone number)
Video #5 – Spiderdoor provides you with a telephone number that you simply plug into your IVR (Interactive Voice Response – Phone Tree). This allows your tenants to pay their balance via the telephone. Tenants will find their account information and balance based on the telephone number they called from. If the number can’t be determined, the system will ask the tenant to enter the telephone number associated with their account. Once entered, that payment information is sent directly to your management software provider for processing. There is no additional processing fee from Spiderdoor.
Mobile URL Collections Feature
Video #6 – The Spiderdoor Mobile URL Collector is an amazing resource. It allows you to place signage or placards anywhere within your storage facility, making it easy for tenants to scan the QR code, enter their mobile number, and instantly receive a text message with a convenient EASY PAY link on their phone. Additionally, this URL can be integrated into your website, enabling tenants to input their mobile number that you have on file for them, prompting an immediate delivery of a payment link via text message to the customer. For a more comprehensive understanding of its features, feel free to watch the video provided here.
