Contact Us.

If you are requesting one of the following items, please click the blue button below & submit.

  • Requesting to purchase new hardware: You have no questions and you are simply requesting an invoice to purchase additional hardware.
  • Transferring existing keypads from one location to another: You have purchased a location that currently uses Spider keypads and pads are failing to update codes. You need to setup an account and get pads setup under your new name.
  • Provide API information to tie Spider products into my management software  : An API connection is needed if you want your tenant app and/or keypad hardware to sync with you management software. (See our main web page to see which management software is integrated with Spiderdoor products.)

Contacting Spiderdoor

We are excited to help you with any questions you have in regards to our products, customer support and more.  Please note our hours of operation are shown below. We do not have team members available during weekends or outside of business hours. If you are having a keypad issue, please click here and try our Spiderpad Self Check System. Its very helpful and easy to use. 
  • How support works:  Our support team is only available to respond during normal business hours. Our goal is to respond to all tickets submitted within 24 hours!
  • Hours of business:  We do not have support during weekends. Our hours are Monday through Friday 8:00am - 5:00pm central time. Closed Saturday & Sundays.
  • Email Support address:  Support@spiderdoor.com
  • Phone: If we do not answer during business hours, please leave a message and we will get back with you.  Feel free to call  (205) 821-6000 > 
  • ​Keypad Issues: If you are having a keypad issue, please click on Spider Self Check System button below. Its very helpful and easy to use. 
SpiderDoor: Enabling Self-Storage Facilities To Automate Operations Using Mobile Apps..

Our Knowledge Base & Help Page

We would suggest you first clicking the Knowledge Base button below for answers to many questions. The Spider knowledge base can usually answer any questions you may have. If you can't find the answers you are looking for here, you can create a ticket for us by clicking here to Submit A Request. We will get back to you as soon as possible.
"I've tried 4 different access control systems throughout my 20 years of owning self-storage facilities, and after SpiderDoor, the idea of using anything else is daunting to me. In the past I had to have a controller, computer, internet, and run wires all over the place. I'll never have to do that again because of SpiderDoor!"
Bill Newsum
Here's a couple more common questions that we get. Feel free to contact us directly if you have any additional questions! 
 How much does the access control system cost?
Pricing starts at just $29.94/month but is dependent upon the type and amount of use. SpiderDoor will not work for everyone so a quick phone call will help get an accurate estimate.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 Who or what is a "user"?
A user is someone that will have full control of the gate via the mobile app. They will login using the credentials that YOU create for them. 
 Can I give someone access to the mobile app but prevent them from the dashboard?
 I don't have a cell signal when I stand next to my gate. Will this work?
Nope! The system is dependent upon connection to the cloud. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed. If you wish to keep a record of ALL access history, then our team can arrange accordingly and make that happen.