"Having trouble with your app? Be sure to update to our newest version. You may need to delete app first on certain devices."
  • POINT 1: Deleting an app from your phone isn't as simple as clicking the shaking icon in some instances. (Different model phones work differently)
  • POINT 2: Once you have deleted the app, search app store and download it again. After you have  downloaded, click on the icon to open the app. If you click the app icon and you are automatically logged back into your account, then you did not successfully delete the app. Try again.

Select the video below based on your phone type...

How to delete app from Android device

How to delete app from iOS device