Quick Help Links

Gate Access Control ( Keypads)

Access Control #1

Explanation Of Spiderdoor Dashboard
Explains how to use the desktop dashboard log in. Learn how to view the activity log, how to open your gates manually from the dashboard and so much more.
Please do not call Spider support until video #1 has been watched in full.

Access Control #2A

Access Control #2B

2A: Sitelink Customers - Syncing With Sitelink.  All Managers Need To Watch:
Syncing with Sitelink is structured and based on the format that Sitelink allows.  We can only sync at times when they allow. Your gate codes will only update roughly every 10-15 minutes. This video will also show how other parts of Sitelink software syncs with Spiderdoor.

2B: Sitelink Customers - Editing Gate Code.  All Managers Need To Watch:
This video will show you how edited gate codes get synced with the keypad. There is a much longer delayed sync for edited gate codes versus new rentals and payment made. Watch video to understand!

Access Control #3


Owners Or District Managers Are Responsible For Creating Manager Login Credentials

It is the manager or owners responsibility to create login credentials & roles for each manager otherwise the managers will not be able to login to view anything. Also, managers will not be able to access their new keypads on the day on installation, if credentials have not been created for managers.  SpiderDoor employees can only provide credentials for one owner or executive.

Receive Credentials To Login To Dashboard
This is the first video you should watch. This explains how you will get access to the SpiderDoor Dashboard. Here you will be able to access many features of your gate access control system as well you tenant app, if your location has purchased the tenant app. Once you receive your credentials, simply click on the LOGIN button above to access your dashboard. You can also find the login button on the Spiderdoor website.  www.Spiderdoor.com 

Access Control #4

Owner Creating Access For Individual Managers
The button labeled "Login" at the top of this page, will take you to the SpiderDoor DASHBOARD LOGIN screen. Type in your Spiderdoor user name and password. It will then show an owner how to setup and create manager credentials for each employee or managers at individual locations. (There are two roles. One is Owners Role and the other is a Managers Role. Owner supersedes manager role.)

Access Control #5

What Exactly Does The Managers App Do?
It does plenty! For starters, you as the manager can open your gates from anywhere in the world, as long as you have wi-fi or a cell signal on your mobile phone. You can add master codes easily, you can check gate activity and on some of our keypad models, you can view pictures of tenants who accessed your gate. You can learn more by clicking the ACCESS CONTROL/DASHBOARD button at the top of this page. The Play Video here showcases the App. 

Access Control #6

How To Add Master Codes
Learn how to add and delete master codes to your keypads easily inside the dashboard.

Access Control #7

Manually Synchronize Tenant Information
This button can be pushed up to 10 times in a 24 hour period. You shouldn't have to use this button unless you have changed a tenants code or time zones and you need to update it fairly quick. Again, the speed in which codes are updated are not controlled by Spiderdoor but are dependent on your management software. Some are faster than others! New tenants as well as tenant payments update within a few minutes automatically. If you feel like something isn't working just right, you can always click the "SYNC LOCATION CODES" button just to confirm all is synced properly. 

NOTE:  Some management software only syncs every 8-12 minutes. You can click "SYNC LOCATION CODES" on the Spider admin but it is still controlled by the specific software company that you use for your location. Some management software syncs in real time, others take a few minutes to sync codes to pads.
(See "SYNC LOCATION CODES" button in photo below. Click photo to expand the photo for better viewing)

Access Control #8

Delete A Managers Credentials
Shows how to delete a managers credentials.

Access Control #9

Sitelink Users: Lock Out Tenants Anytime Manually
Sitelink Users: You can select a setting in Sitelink, for a specific tenant, that will allow you to "Always Lock Out at Gate" or "Never Lock Out at Gate." This will override all scenarios regardless if the tenant is paid current or delinquent. 


Access Control #10a

How To Re-Power The S22i - Internet Keypad
This short video shows you exactly how to re-power the S22i internet access control keypad. This is only done if we need to troubleshoot a keypad.

Access Control #10b

How To Re-Power The S22c - Cellular Keypad
This short video shows you exactly how to re-power the S22i internet access control keypad. This is only done if we need to troubleshoot a keypad.

Access Control #10c

How To Replace The PCB Board Inside A Spiderdoor Keypad
This short video shows you how to easily replace a PCB inside a spider pad.

Access Control #10d

How To Test Your Relay Wire Going To Your Gate Motor: 
This short video will help you determine if you are having a keypad issue or if your gate motor is malfunctioning.

Access Control #11

How To Update Your Monthly Payment Method
This video will show an owner how to update the credit card that is used to pay for monthly fees. You have the option of using a credit card or you can choose to use ACH debit.  This video shows how to update using a credit card and then the last part of the video shows how to update your payment method to ACH debit.

Access Control #12

Adjust Daylight Saving & Time Zones
This shows how to make sure you have your time zones and daylight savings time set properly for your location.

Access Control #13

How To Setup Keypad Timers For Your Keypads
This video shows how to setup your gates to open at a certain time and then to close at a certain time. 

Note: Gates will automatically close if one of the following events occur.
A.  If power flickers or goes out while gate is in the open position, the gate will close when the power comes back on.
B. If a tenant types in a code and hits enter while the gate is in the open position, the gate will close.

Access Control #14

Sitelink User: What Do I Need To Set Inside  Web Edition Software?
There's really not much that needs to be done inside Sitelinks web edition. You can watch the video to see what options you do have.

Access Control #15

Tenant Access Hours Seem To Be Delayed.
We have a time cushion built in on your business time zones. Please watch video to understand.

Access Control #16

Sitelink Users- Lock Out Option In Sitelink Web Edition
You can also choose to NEVER LOCK OUT a tenant or ALWAYS LOCK OUT a tenant, inside sitelink web edition. Just simply flip the switch based on your preference for an individual tenant.

Access Control #17

Spiderentry Over Ride and Cloud Assist
You may sometimes see the words Spiderentry Over Ride or Cloud Assist in your activity logs. Please note this is our system doing a repeated check to make sure a tenants code was indeed a bad code when it was entered. If it was a good code and it failed to open the gate, then we force the gate to open and you will see the words "Spiderentry Over Ride" or "Cloud Assist." This is a good thing and it is in place to make sure a gate opens when it is supposed to open.

Access Control #18

Time Zones For Spider Pads
This short video explains how time zones work in conjunction with specific tenants.

Access Control #19

How To Schedule A Master Code To Delete Automatically
This short video will show you how to setup a master code to either delete itself after one use or after a certain date in the future.

Access Control #20

How To Delete A Master Code
This short video shows how to delete a master code.

Access Control #21

How To Add Additional Gate Codes For A Tenant - SITELINK USERS ONLY
This short video shows you how to easily replace a PCB inside a spider pad.

Access Control #22

How Do I Keep From Logging Out Of The Managers App
This video shows how to keep from logging out of your managers app on your mobile device, each time you close it. 

Access Control #23

Sitelink User: Editing Tenant Gate Code
This video shows how edited gate codes sync from Sitelink to Spiderdoor. This affects rentals also if you edit a gate code after a rental has been processed. Edited codes only sync roughly 3 times in a twenty four hour period. You can always add a master code using the spider admin and it will override any code in sitelink and will start working immediately. Watch video #6 above. (Click here to see how to add a mastercode.)  Do not forget to delete that master code at some point or your tenants gate code will work regardless if they are ever delinquent.

Access Control #24

Sitelink User: Future Tenant Move In - Gate Code Will Not Work Until Move In Date
This video clarifies when a tenants gate code will start working inside the Spider keypad. If your tenant has a future move in date, the gate code will not work until that date. You can add the tenants new code as a master code in the spider admin and it will work immediately. Watch video #6 above. (Click here to see how to add a mastercode.)    However, you will need to remember to remove once the move in date arrives or that code will always work no matter if the tenant is ever delinquent or not.

Access Control #25

How To Check A Gate Code To See If Management Software Says It Is Locked Or Unlocked: 
This video will show you how to look in the Spiderdoor admin to see if a code is locked or unlocked in your management software. If you see a red lock, then your management software has locked the tenants code for some reason and that must be corrected or edited in the management software. If you see a green lock, then the code should work in the keypad. If it is green and doesn't work in the keypad, then you will want to check to make sure you keypad has an internet connection/cell connection/power.

Access Control #26

SPIDERDOOR Software is Being Used At My Location: 
This video is for customers that do not currently use any management software. We allow you to manage your gate codes using our admin. Watch the video here to understand how that works.

Access Control #27

See How To Search The Activity Logs For A Specific Tenant Or Unit Number: 
This video will show you how to easily search your activity logs for tenants, unit numbers or gate codes.

Access Control #28

Missing Gate Activity: 
This short video explains why your gate activity could be missing for a short period of time. Keep in mind everything is cloud based so if power goes out, cellular signal drops for a period of time, servers go down or if internet goes down, it could affect how quickly activity gets to your Spiderdoor admin/activity logs. Always be patient and give it a little time to come across. If you don't see activity after 24 hours or so, then feel free to reach out to us. 

Access Control #29

See An Overview Of The Managers App: 
This video will shows an overview of how the managers app works on your mobile device.

Access Control #30

You Must Use The Supplied Power Adapter: 
Note that you must use the power adapter shipped with your keypad. If you do not use this adapter, you could experience issues that will cause the keypad to fail and potential burn out the PCB board inside the keypad. Your keypad can randomly lose its cell signal due to voltage if this adapter is not used.  Watch video to understand more.

Access Control #31

How To Locate The Serial Number On A Keypad: 
This video shows you how to locate the serial number inside the keypad enclosure.

Access Control #32

How To Edit You Time Zones For A Location: 
This video shows you how to update your time zones at a location.