Executive Management should watch this video to understand how credentials are created for managers by upper management. SpiderDoor has two different roles that can be provided to all users. There is either the OWNER ROLE or MANAGER ROLE. A role must be set for any user.
Owner Role: Executive management and owners should have this role for themselves. SpiderDoor will provide these roles only. SpiderDoor cannot assign MANAGER ROLES to anyone. That has to be performed by one of your team members who has the OWNER ROLE privileges.