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S23c Installation Guide NR

Important Requirements

You must notify SpiderDoor 24 hours in advance of installation. If you do not notify in advance, you will not be able to have your pad functional the same day of installation. New owner must have the connection between SpiderDoor and their management software prior to installing. Click the Request Install button below if you haven’t already done so and complete information. 

You must use the power adapter that comes with the cellular keypad. Do not try to power the pad using the gate motor or the board inside the gate motor. If you do not use adapter provided, you will immediately void your warranty. This is a requirement! Not using the adapter we provide can easily burn up the board inside the keypad itself.

Helpful Installation Information

  • Overview of PCB Board

    This photo shows in detail the inputs, etc on the actual PCB board inside of the cellular S23c keypad.

  • Where is the DEV ID # on PCB boards?

    This photo shows exactly where the DEV ID number is found if required.

  • Where is the serial number on PCB boards?

    This photo shows exactly where the DEV ID number is found if required.

  • Installation Connection Overview

    This shows the flow for installation.

  • Confirmation Lights Cellular Overview

    There should be a solid blue light breathing slowly on and off. This means that it is connected properly. This light is shown with a blue circle around it in this photo.

  • Connecting Fire Department Knoxbox

    This short video will show you where you tie in the two wires from your fire department Knoxbox.

  • Overview of Wiring Keypad

    This short video will show you quickly how to wire the pad up.

  • What items are included with purchase?
    Installing the cellular keypad is a snap. One wire for low voltage electricity and one other wire for the relay going to the gate motor. The video here shows the install for our S22c pads but the newer S23c basically installs the same way only the relays have different placement on the PCB board.

    *With our S23c Pad, you will receive one keypad, one power adapter and two sets of keys.

  • Troubleshooting a Cellular Keypad
    1. The first thing to do anytime you have an issue is to power-cycle the keypad by disconnecting the power for 45 seconds and then plugging it back in. This can be done by simply unplugging the power supply for that keypad from the base plug it is plugged in to. If you have to do this often, please call our office as you shouldn’t have to do this. We can check to make sure nothing else is occurring.
    2. Make sure the keypad has electricity to it. You will be able to look at the keys on the punch pad. If the keys are lit up, then that indicates it has power.
    3. Make sure the cyan/blue light is pulsating.
    4. Double check the voltage coming to the keypad if you did not use the adapter that was shipped with the keypad. The keypad must have between 12vDC – 24vDC. Anything below that or above that will make the keypad mis-function.
    5. The lights can still show up and the pad will look as though it has power but if it doesn’t have 12 volts or is higher than 24 volts, the PCB board will not function. Again the lights may still be lit but the voltage must be correct. This usually occurs when an installer ties the keypad directly into the gate motor instead of using the adapter provided with the pad.
    6. If the beeping sound stops, please call our office or email us to report that.
  • GPS Location of Keypad
    If your location purchased the Tenant App, the OPEN GATE feature for the tenants will not work until this is completed and returned to SpiderDoor customer service. We will then plug the coordinates in for your keypad and it will only allow tenants to open your gate if they are within 200′ of your keypad. This keeps tenants from opening gate from anywhere. Managers app allows managers and owners to open gates from anywhere in the world.
    Download one of the apps below and open the app. Stand within 5′ of your installed keypad and take a screen shot and forward that to SpiderDoor using email below.

    Important: Once you have your GPS coordinates, please email them to support@spiderdoor.com. You can send the actual coordinates or a screenshot. Your tenants will not be able to use their app to open the gate until this is set.

  • Repowering Your Cellular Keypad (S22c/S23c)

    Video here shows how to successfully re-power your Cellular Keypad. This is sometimes needed when we are trying to troubleshoot any issues that may be occurring. This should always be the first thing you try if you see anything strange occurring with the keypad.

  • Keys on the Punch Pad Are Failing

    If you feel that your punch keys may be failing from time to time, please check to make sure your punch pad cable is seated nice and snug. This video will show you how to do that.

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