Tenant Can’t Open Gate With App

(1) The customer must make sure they have allowed their GEO fencing to be turned on. If they do not have that allowed as “ALWAYS ALLOW” on their cell phone, the gate open will not work properly.
(2) If a customer has WIFI turned on, their phone may catch a nearby WIFI signal and it will use that nearby signal as their current location. If this occurs, it will show the customers location being where ever the modem and router connection is positioned. Chances are the modem/router will be outside of the 80′ to 100′ radius, which will deny the customer access to using the App to open the gate. Keep in mind, the customer can always use the keypad manually to open the gate, only if your Sitelink settings allow them to access your location at that particular time.

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