Help Center
Easy-to-use, and easy-to-install solutions
for gate access control.
Sales/Support (205)821-6000
Here in our help center, we strive to have solutions to any problem and answers to any question you might have. We’ve sorted our frequently asked questions by product type to make it easier for you to find answers. Each article or video provides step-by-step instructions on how to install, troubleshoot or solve pretty much anything you might encounter with a SpiderDoor product.
If you’re an owner or manager, scroll down and click the “Managers” section below and be sure to watch all the videos. These videos will give you an overview of how the gate system and/or Tenant App will work. Check out our other Articles & FAQ videos as well.
If you can’t find what you need on this page, call us. We offer US-based support and phones answered by humans, Monday – Friday 8 am – 5 pm CST. After hours or on the weekend, leave us a message or shoot us an email. We respond within 24 hours to any service request.
Click for more Help Videos
Sales / Support 205-821-6000
Welcome to the future of running remote storage facilities
View More VideosArticles & FAQ
-
Tenant App
- Create A New Account To Test Tenant App (TA1)
- Tenant App Overview (TA2)
- Tenant App Screenshots (TA3)
- Managers First Steps / Tenant App (TA4)
- Owner Creating Access For Managers (TA5)
- How Do Managers Receive Login Credentials? (TA6)
- Tenant Forgot Password (TA7)
- Tenant App Shows Wrong Starting From Price -Sitelink (TA8)
- Tenant App Shows Wrong Unit Name (TA9)
- How Tenant Can Make Advance Payment With App (TA10)
- How To Delete A Managers Access (TA11)
- What Exactly Does The Managers App Do? (TA12)
- What If Tenant Clicked Move Out Too Early Using App? (TA13)
- Tenant Selected The Wrong Storage Location In The App (TA14)
- Tenant Says Their App Isn’t Working (TA15)
- Tenant Can’t Open Gate With App (TA16)
- Insurance Integration -Sitelink (TA17)
- What Is The Difference Between The Personalized Tenant App vs. the Non Personalized App? (TA18)
- Where Are Owners And Managers Notified? (TA19)
- How Tenant Pays Bill Using App (TA20)
- Lien Process Rules (TA21)
- How To Rent A Unit Using Tenant App (TA22)
- Is Tenants Credit Card Stored On Their Mobile Device? (TA23)
- Where Are Owners And Managers Notified? (TA24)
- How Does The Move Out Button Work In Tenant App? (TA25)
- Can A Tenant Pay After A certain Number Of Days Late? -Sitelink (TA26)
- How To Edit Where Invoices Are Sent! -Managers/Owners (TA27)
- How To View Payment Stats In Spider Admin! (TA28)
- How A Tenant Can Pay For Multiple Units Using The Tenant App (TA29)
- Report Issue – Tenant App – Sitelink (TA30)
- Owners First Steps (TA31)
- Provide Spiderdoor with GPS coordinates for keypad (TA32)
- How To Plug In Customer ID In Aggregator App (TA33)
-
Access Control
- New Users First Steps (Acc1)
- Overview of SpiderDoor Dashboard (Acc2)
- Syncing Time Frame With Sitelink (Acc3)
- Editing A Tenant Gate Code – Sitelink User (Acc4)
- Provide Spiderdoor with GPS coordinates for keypad (Acc5)
- Owner Creating Login Access For Managers (Acc6)
- How Do Managers Receive Login Credentials? (Acc7)
- What Exactly Does The Managers App Do? (Acc8)
- Manually Synchronize Tenant Information (Acc9)
- Delete A Managers Credentials (Acc10)
- Lock Out Tenants Anytime Manually -Sitelink (Acc11)
- How To Repower The Internet Keypad (Acc12)
- How To Repower A Cellular Keypad (Acc13)
- How To Replace The PCB Inside A Keypad (Acc14)
- How To Test The Relay Wires Going To Your Gate Motor (Acc15)
- How To Update Payment Method - Monthly Recurring Fee -(Acc16)
- Adjusting Daylight Savings Time (Acc17)
- How To Setup Timers For Your Keypads (Acc18)
- What Do I Need To Set Inside Sitelink For My Keypad To Function (Acc19)
- Lock Out Tenants Anytime Manually -Sitelink (Acc20)
- What Is Spiderentry Over Ride And Cloud Assist (Acc21)
- Schedule A Master Code To Delete Automatically (Acc22)
- How To Delete A Master Code (Acc23)
- How To Add Additional Gate Codes For A Tenant – Sitelink (Acc24)
- Managers App Keeps Logging Out On Me (Acc25)
- Editing A Tenant Gate Code – Sitelink (Acc26)
- Future Move In Date – Code Will Not Work (Acc27)
- How To Check Lock Out Status In Spider Admin (Acc28)
- Spiderdoor Stand Alone Software (Acc29)
- I’m Missing Gate Activity (Acc30)
- What Does The Managers App Do? (Acc31)
- Spider Power Adapter Must Be Used (Acc32)
- Time Zones For Keypads (Acc33)
- Knoxbox For Fire Department (Acc34)
- Overview of New Black PCB (2024) Boards
- How To Use PCB Adapter Board
- Learn more about the S44h keypad
- Installing the S44h (hybrid keypad)
- Installing the S23c (cellular)
- Installing the S23i (internet)
- Installing Booster Antennae
- Adapter Wire For Booster Antennae (S44h only)
- Installing An S23c(Cellular Keypad) With Your Existing Conduit And Wiring
- Installing An S23i(Internet Keypad) With Your Existing Conduit
-
Helpful Items
- How To Connect Sitelink To Your Spiderdoor Account
- How To Connect Storedge To Your Spiderdoor Account
- How To Connect Web Self Storage (Uhaul) To Your Spiderdoor Account
- How To Connect Syrasoft To Spiderdoor
- How To Connect Self Storage Manager Software (SSM) To Spiderdoor
- How To Connect Storage Commander Software To Spiderdoor
- How To Connect Doorswap/Domico Software To Spiderdoor
- Spider Hardware & Services Overview
- Owner / Managers
- Debt Collector Suite
- Overlocking Flow