Help Center

Easy-to-use, and easy-to-install solutions

for gate access control.

Sales/Support (205)821-6000

Here in our help center, we strive to have solutions to any problem and answers to any question you might have. We’ve sorted our frequently asked questions by product type to make it easier for you to find answers. Each article or video provides step-by-step instructions on how to install, troubleshoot or solve pretty much anything you might encounter with a SpiderDoor product.

If you’re an owner or manager, scroll down and click the “Managers” section below and be sure to watch all the videos. These videos will give you an overview of how the gate system and/or Tenant App will work. Check out our other Articles & FAQ videos as well.

If you can’t find what you need on this page, call us. We offer US-based support and phones answered by humans, Monday – Friday 8 am – 5 pm CST. After hours or on the weekend, leave us a message or shoot us an email. We respond within 24 hours to any service request.

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Sales / Support   205-821-6000

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