Menu

CUSTOM JAVASCRIPT / HTML
KNOWN ISSUE: May 20,2020 / 7:32am est Android devices have a known bug that is currently being updated. It should be updated in the next 24 hours.  

Help & Frequently Asked Questions

ATTENTION ALL MANAGERS.
All managers should click the button below labeled "Managers" and be sure to watch all videos. This will give you a pretty good overview of how your new gate system and/or Tenant App will work. 

Quick Help Links

"Yep. The internet has won."
Bill Newsum
"Yep. This is a game changer."
Bill Newsum
Resources
SpiderEntry Install Guides - Guidance for installers and trouble checking a keypad
All Screen Shots - This link will show you screen shots of all apps and dashboard views
Connect Sitelink API - Understand how to connect your Sitelink database to Spiderdoor backend
NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!
NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!
COPYRIGHT © 2016 SPIDERDOOR. ALL RIGHTS RESERVED. +