Watch the video here to see the installation of our S44i keypad.
REQUIRED – You must notify SpiderDoor 24 hours in advance of installation. If you do not notify in advance, you will not be able to have your pad functional the same day of installation. New owner must have the connection between Spiderdoor and their management software prior to installing. Click the “Request Install” button if you haven’t already done so and complete information.
Spider support hours: 8am – 5pm M-F
Email Support@Spiderdoor.com (205) 821-6000
Inputs Inside Keypad (2)
Click the photos to enlarge. One photo shows the flow for installation. You can also see the inside of the S44i internet keypad.
Connection Flow / Inputs Inside Keypad (2)
Click the photos to enlarge. You can see the green and orange flickering lights. This confirms that you are indeed connected to your network. If you do not see these lights, your keypad is not connected to your network.
There is also an overall flow on connectivity from the internet all the way to the gate motor.
The blue relay inputs are your normally open, common and normally closed ports. Our pads have two relays on all pads. This allows for an extra relay if one ever goes bad.
POE (Power Over Ethernet Switch (3)
This piece of hardware is what actually adds electricity to the CAT6 cable that is going out to your keypad. So now you have internet connection plus electricity going out to the keypad. This homerun should not exceed 275 feet otherwise a booster will be required. Simply plug a CAT6 cable into your locations router and then the other will go into the “IN” port on the POE Switch provided. Then a CAT6 cable will come from the “OUT” port of the POE Switch and it will go direct to your keypad. Don’t forget to plug the power cable for this switch into a base plug.
Confirmations Lights On PCB Board (4)
There should be a solid green light and the orange light should be flickering. This means that your pad is connected properly to your network.
Overview Of Confirmation Lights Inside Keypad (5)
The green light to the left of the white CAT6 cable should be solid green. The yellowish orange light to the right of the white CAT6 cable should be flashing. If either of these lights are not on, then you do not have a complete connection to the network. You will need to go back inside and check to make sure your router and POE switch is tied in properly. Watch video below to understand a bit more.
Managers App (6)
This app will show you how you can easily access your gates remotely.
Fire Department Knoxbox (7)
This short video will show you where you tie in the two wires from your fire department Knoxbox.
Keys On The Keypad Seem To Be Failing (8)
If you feel that your punch keys may be failing from time to time, please check to make sure your punch pad cable is seated nice and snug. This video will show you how to do that.
GPS Location Of The Keypad (9)
If your location purchased the Tenant App, the OPEN GATE feature for the tenants will not work until this is completed and returned to SpiderDoor customer service. We will then plug the coordinates in for your keypad and it will only allow tenants to open your gate if they are within 200′ of your keypad. This keeps tenants from opening gate from just anywhere. Managers app allows managers and owners to open gates from anywhere in the world.
Update videoDownload The GPS App
Enclosure Serial Number (10)
This is the serial number for the keypad enclosure itself. If you experience issues with a keypad in the future, our support team may ask you for this enclosure serial number as well.
Need to update photo
Specs – Keypads & Pedestals (11)
Click here to view all specs for keypads and pedestals. Dimensions for keypads show here as well.
Spiderdoor Self Check System (12)
This will walk you step by step through trouble checking your keypad. It will help diagnose what is happening currently with your keypad. Click to try it out.
Keypad dimensions below
Trouble Shooting Your Internet Keypad
- A. The first thing to check is the little green light and the orange flickering light inside the keypad itself. (A photo of those LED lights, can be seen above in section 3.) If there is no green or orange light, then you are not connected to your network properly. If these lights are on, this confirms that you are connected to your network.
- B. Make sure the keypad has electricity to it. You will be able to look at the keys on the punch pad. If the keys are lit up, then that indicates it has power.
- C. Next, try to power down the router and POE switch for one minute and then re-power them both back up. If the green and orange lights do not appear, then you still have an issue connecting the keypad to your network. You will want to reach out to your IT guy or installer to check all connections and router IP addresses. ( Click the PLAY VIDEO button below to watch a video describing step.)
- D. If you feel that you have everything tied in properly but the pad still isn’t connecting, you can take your keypad to another location where there is internet available and you can try plugging it into the router there to see if it connects properly. Physically take the keypad to a new location and take a short 6ft Cat6 cable and come from your router to the POE switch provided by Spiderdoor. Then from the POE switch straight to your keypad.
- E. Keep in mind your Spider managers app as well as the managers desktop login can show disconnected for up to 15 minutes as the system propogates, even though it may still be online. If the keypad has connected, your managers app should work within 2 or 3 minutes after you plug everything back in and should allow you to click open and the keypad should buzz.
- F. If the beeping sound stops, please call our office or email us to report that.
- G. If you have had your keypad longer than 3 or 4 weeks and you haven’t installed it, we may need to update the firmware once it is connected and online.