Quick Help Links

Managers First Steps

Managers, be sure to watch the videos below first. Then you will want to look at the "Gate Access Link" and also the "Tenant App" links below. Its imperative that you look through all of these so you will understand how your new products function.

Video #1

Explanation Of SpiderDoor Dashboard
Explains how to use the desktop dashboard log in. Learn how to view the activity log, how to open your gates manually from the dashboard and so much more.

Please do not call Spider support until video #1 has been watched in full.

Video #2


Owners Or District Managers Are Responsible For Creating Manager Login Credentials

It is the manager or owners responsibility to create login credentials & roles for each manager otherwise the managers will not be able to login to view anything. Also, managers will not be able to access their new keypads on the day on installation, if credentials have not been created for managers. SpiderDoor employees can only provide credentials for one owner or executive.

Receive Credentials To Login To Dashboard
This is the first video you should watch. This explains how you will get access to the SpiderDoor Dashboard. Here you will be able to access many features of your gate access control system as well you tenant app, if your location has purchased the tenant app. Once you receive your credentials, simply click on the LOGIN button above to access your dashboard. You can also find the login button on the Spiderdoor website. 

Video #3

Owner Creating Access For Individual Managers
The button labeled "Login" at the top of this page, will take you to the SpiderDoor DASHBOARD LOGIN screen. Type in your Spiderdoor user name and password. It will then show an owner how to setup and create manager credentials for each employee or managers at individual locations. (There are two roles. One is Owners Role and the other is a Managers Role. Owner supersedes manager role.)

Video #4

What Exactly Does The Managers App Do?
It does plenty! For starters, you as the manager can open your gates from anywhere in the world, as long as you have wi-fi or a cell signal on your mobile phone. You can add master codes easily, you can check gate activity and on some of our keypad models, you can view pictures of tenants who accessed your gate. You can learn more by clicking the ACCESS CONTROL/DASHBOARD button at the top of this page. The Play Video here showcases the App. 

Video #6

Manually Synchronize Tenant Information
This button can be pushed up to 10 times in a 24 hour period. You shouldn't have to use this button unless you have changed a tenants code or time zones and you need to update it fairly quick. New tenants as well as tenant payments update within a few minutes automatically. If you feel like something isn't working just right, you can always click this button just to confirm all is synced properly. 

Video #7

Managers First Steps
Full overview of your new app! There is nothing better to help a manager understand all the aspects of your new App more than this video. I can assure you this will enlighten managers to the functionality of the app. I would highly recommend all managers to watch this in full. Technology is sometimes hard to explain but watching this makes it all look easy.

Video #8

Create A New Account To Test The App Yourself
Your locations new app is going to be your best friend! It will cut down tremendously on the number of tenants that have always brought their monthly rent payment by, in person. They "Will" use this app and it will free up more time for you to handle other tasks.

Video #9

Starting Price Is Wrong In App As Well As Unit Name
Make sure unit names and pricing appear properly in your app! If you see issues, click on the links provided here and it will show you how to correct those issues. You can see videos with Step by step instructions on how to change starting from price, how to edit the unit name as well as how to exclude certain units from being seen on your app as available.