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Owners First Steps
INFORMATION REQUIRED FOR INITIAL SETUP
IMPORTANT: Nothing can be started in regards to shipment of your gate access keypads or app creation without the below information being completed in full and returned to Support@SpiderDoor.com

Step 1: Attention - You are required to watch this video to the right in order to proceed. You will be asked if you viewed this video when you speak with Spider support to install and if you have not viewed this video, the support member will ask you to call back after viewing this video. This makes everything much easier for you as a new user. (No exceptions) 

STEP 2: Once you have viewed the above video, click the yellow button and answer the questions until completed. This is how we tie your data base into Spiderdoors operating system. Your keypads/apps will not work until this process is completed.

STEP 3: You can provide this installation link to your installer. It will give the information needed to successfully install your new access control pads. https://www.spiderdoor.com/access-control-install

Quick Help Links

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Connecting SITELINK to Spiderdoor

Create Sitelink Credentials
Follow Steps carefully
This is how we connect your App/Gate Access with your Sitelink database. Login in to your corporate control center to create the credentials.
(Sitelink Web edition login cannot be used to complete this portion)
  • (1)  Corporate Code ( ex.CMDH)
  • (2)  The user name you created (No spaces in user name and use all lower case letters)
  • ​(3)  The password you created (No spaces in user name and use all lower case letters)
  • ​(4)  Be sure to check all boxes otherwise your hardware/App will not function
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours. NOTE: All new installs will default to 24 hour access for all tenants until management notifies us differently.
Return Information To SpiderDoor
Once you have created your credentials, you will need to forward them back to Spiderdoor. Click on the email address below. Please be sure to include the owners name as well as the storage location(s) name in the email you will be sending us below.
Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589 Leave detailed voicemail
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589 Leave detailed voicemail






































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!

Connecting Syrasoft to Spiderdoor

Create Syrasoft Credentials
Follow Steps carefully
This is how we connect your App/Gate Access with your Syrasoft database. Login in to your Syrasoft management software and follow steps. Click the video here to watch exactly how easy it is to complete the connection.
  • (1)  Open Syrasoft management software
  • (2)  Plug in the API code that Spiderdoor provided to you. (Example of API key)   "2930vjnvkh3409er3490j"
  • ​(3)  Let Spiderdoor know once you have tied everything in and we will connect your keypads to your location.
  • ​(4)  Email us confirming you have tied your database in and we will connect your pads. Once completed, we will reach out to you to confirm.
  • ​(5) Email us at Spiderdoorinfo@gmail.com
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours.
Return Information To SpiderDoor
Once you have created your credentials, you will need to forward them back to Spiderdoor. Click on the email address below. Please be sure to include the owners name as well as the storage location(s) name in the email you will be sending us below.


Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail


































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!

Connecting Web Self Storage to Spiderdoor

WATCH NOW
Create U-Haul Credentials
Follow Steps carefully
This is how we connect your App/Gate Access with your U-Haul database. Login in to Web Self Storage management software and follow steps. Click the video here to watch exactly how easy it is to complete the connection.
  • (1)  Open Web Self Storage management software
  • (2)  Plug in the API code that Spiderdoor provided to you. (Exampl of API key)   "2930vjnvkh3409er3490j"
  • ​(3)  Let Spiderdoor know once you have tied everything in and we will connect your keypads to your location.
  • ​(4)  Email us confirming you have tied your database in and we will connect your pads. Once completed, we will reach out to you to confirm.
  • ​(5) Email us at Spiderdoorinfo@gmail.com
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours.
Return Information To SpiderDoor
Once you have created your credentials, you will need to forward them back to Spiderdoor. Click on the email address below. Please be sure to include the owners name as well as the storage location(s) name in the email you will be sending us below.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!

Connecting STORAGE COMMANDER to Spiderdoor

Connecting Storage Commander
Follow Steps carefully
Storage Commander will need to receive an email from you notifying them that you would like to connect your database to your Spiderdoor Access Control System. Follow the steps below.
  • (1)  Compose an email to STORAGE COMMANDER and be sure to include this email address in that email. Spiderdoorinfo@gmail.com (cc this email address when sending to Storage Commander)
  • (2)  Copy and paste this information into the body of the email you are sending to Storage Commander. 
  • ​(3)  EMAIL: "Please provide API information to Spiderdoor as I am using their gate access software at my location." (Provide your locations information in this email)
  • ​(4)  Once you send that initial email, we will wait for Storage Commander to respond to Spiderdoor confirming the API key information.
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours.
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail



































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!

Using Only Spiderdoor Dashboard

I do not have any other management software

Spiderdoor
Follow Steps carefully
If you do not plan to use any other management software, we will provide you with credentials to login and you will beable to add unit, gate codes, etc., using our dashboard
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours.
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail



































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!

Storedge Software

I am using storedge management software

Connecting StorEdge to Spiderdoor
Follow Steps carefully
Connecting Storedge and Spiderdoor is easy. Please click to watch the video. Be sure to follow the directions in the video.    

ATTENTION: Be sure to go back and watch this video once more starting at 1:25 minutes into the video. You must setup your time zones per tenant if you would like tenants to be set to something other than 24 hour access. Understand more by watching video #2 below.
We Need The Name Of Your Company Entity
If you have multiple locations falling under an umbrella company, we will need to know the name of that umbrella company so we can locate the correct location. This will allow us to tie to in the proper location. For Example your company name may be Storage LLC but the location that falls under that name may be Handy Storage. We will need to know the Umbrella company name in order to locate properly.
Setting Up Your Time Zones
Follow Steps carefully
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and notify us if you have access hours other than 24 hours. 

NOTE: All new installs will default to 24 hour access for all tenants until management notifies us differently.
REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

(855) 556-9589    Leave detailed voicemail



































NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!