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Owners First Steps
INFORMATION REQUIRED FOR INITIAL SETUP
IMPORTANT: Steps to getting your App and/or gate access control up and going. Nothing can be started in regards to shipment of your gate access keypads or app creation, without completing this information first.
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Connecting Web Self Storage to Spiderdoor

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Create U-Haul Credentials
Follow steps carefully
This is how we connect your Gate Access with your Web Self Storage database. Login in to Web Self Storage management software and follow steps. Click the video here to watch exactly how easy it is to complete the connection.
  • (1)  Open Web Self Storage management software
  • (2)  Plug in the API code that Spiderdoor provided to you. (Exampl of API key)   "2930vjnvkh3409er3490j"
  • ​(3)  Let Spiderdoor know once you have tied everything in and we will connect your keypads to your location.
  • (4)  Email us confirming you have tied your database in and we will connect your pads. Once completed, we will reach out to you to confirm.
  • ​(5) Email us at Support@SpiderdoorInfo.com
Spider Keypad Users: Access Hours For Your Site(s)
We will need to know the hours of access for your location(s). For example, you may have 24 Hour Access and then you may also have regular business hours from 6:00am - 9:00pm. Please confirm these hours and return to us if you have access hours other than 24 hours.
Return Information To SpiderDoor
Once you have created your credentials, you will need to forward them back to Spiderdoor. Click on the email address below. Please be sure to include the owners name as well as the storage location(s) name in the email you will be sending us below.
Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone

REQUIRED: Notify SpiderDoor Of Install Date
REQUIREMENT:  If you do not notify SpiderDoor 24 hours in advance that you are installing your access control, we will not be able to assure your access control will function on the day of install. No exceptions.

Business Hours:
Monday - Friday 9am - 5pm Eastern

You can notify us by email or by phone



NEW UPCOMING PRODUCT
Available November 2019
Wireless Individual Door Latches. Works hand in hand with your keypad access! No more having to over-lock a delinquent tenants unit. We automate that for you! A tenant can pay their monthly bill using your website or our app and it will automatically release the over-lock. 24 hours a day / 7 days a week. Latch mounts on the inside left bottom about 4 inches from the floor.
100% Wireless. Nothing to install other than the latch. Battery life is approximately 5 years. Managers dashboard will show battery life in real time.
  Purchase as few or as many as you'd like. No set amount to purchase
  Units are wireless! Drill 4 holes and mount
  Dashboard showing status of all latches
  Dashboard shows battery status
  Easy install. Literally drill 4 holes. Cut slot in track
  Manually lock or unlock
  Can be used manually without management software
FAQ...
Here's some common questions...
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Will SpiderDoor work with my existing management software?
Integration with Sitelink is complete. New releases coming soon! Please contact us to check on the status of integrations.
 Who or what is a "user"?
A user is a customer (tenant) that will have full control of the gate via the mobile app. A customer must be paid current and only then will he or she have the ability to access the gate.
 Can I give someone access to the manager's app but prevent them from the dashboard?
Yes!
 I don't have a cell signal when I stand next to my gate. Will this work?
This depends on the carrier you currently use. Our system uses AT&T as its provider. If you currently use AT&T as your cellular carrier and it works at your gate, then yes it will function. The system is dependent upon a good cellular connection. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed.
 Do you offer any type of lightning coverage?
Our product is very unlikely to get hit with lightning due to limited wiring however if you would like to add coverage, it is available.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!
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