You must notify SpiderDoor 24 hours in advance of installation. If you do not notify in advance, you will not be able to have your pad functional the same day of installation.

Business Hours: 9am - 4pm Eastern Standard Time
Monday through Friday

Email us at Support@SpiderDoor.com
or call us at (619) 489-6959

"This Keypad Is Connected Via Internet Using CAT6"

1a.  Installation Connection Overview
Click the photo below to enlarge the photo. This shows the flow for installation.

1b.  NOTE
If you have other hardware such as cameras at your location, the IP addresses must be set up properly on your cameras! Otherwise, the cameras will eventually interfere with your keypads. This is because your keypads have DYNAMIC IP addresses and most cameras have STATIC IP addresses. STATIC IP addresses will take precedent over DYNAMIC  IP addresses and can potentially kick your pads offline with power or internet outages. The way to keep this from happening is to use a "Two Router Configuration." This is not required but will resolve potential issues if your network system is not setup properly.

2. Parts Included - POE (Power Of Ethernet) Switch and Power Cable
This piece of hardware is what actually adds electricity to the CAT6 cable that is going out to your keypad. So now you have internet connection plus electricity going out to the keypad. This homerun should not exceed 275 feet otherwise a booster will be required. Simply plug a CAT6 cable into your locations router and then the other will go into the "IN" port on the POE Switch provided. Then a CAT6 cable will come from the "OUT" port of the POE Switch and it will go direct to your keypad. Don't forget to plug the power cable for this switch into a base plug.

3. Confirmation Lights On Internet Pad
There should be a solid green light and the orange light should be flickering. This means that your pad is connected properly to your network.

4. Overview Video Confirming Lights That Should Appear On Your Keypad 
The green light to the left of the white CAT6 cable should be solid green. The yellowish orange light to the right of the white CAT6 cable should be flashing. If either of these lights are not on, then you do not have a complete connection to the network. You will need to go back inside and check to make sure your router and POE switch is tied in properly. Watch video below to understand a bit more.

5. Get The Managers App
The managers app will allow you to open the gate from anywhere, view activity logs and more. Click here to text message yourself a link to download the app. Spiderdoor will have to provide you with login credentials.

6. PDF Download Install Guide
Click below to download a PDF copy of the installations directions for the Internet Keypad.

7. Troubleshooting Internet Keypad

Customer Support Line - (619) 489-6959 >

Email Support - Support@Spiderdoor.com

Note that if your location has cameras and they are connected via STATIC IP address, then it may conflict with the connection of your new keypad.  SpiderDoor keypads are connected using DYNAMIC IP addresses. Most camera systems are STATIC IP addresses. Static IP addresses take priority over DYNAMIC IP addresses.

  • A. The first thing to check is the little green light and the orange flickering light inside the keypad itself. (A photo of those LED lights, can be seen above in section 3.) If there is no green or orange light, then you are not connected to your network properly.  If these lights are on, this confirms that you are connected to your network.
  • ​B. Next, try to power down the router and POE switch for one minute and then re-power them both back up. If the green and orange lights do not appear, then you still have an issue connecting the keypad to your network. You will want to reach out to your IT guy or installer to check all connections and router IP addresses. ( Click the PLAY VIDEO button below to watch a video describing step.)
  • ​C. If you feel that you have everything tied in properly but the pad still isn't connecting, you can take your keypad to another location where there is internet available and you can try plugging it into the router there to see if it connects properly. Physically take the keypad to a new location and take a short 6ft Cat6 cable and come from your router to the POE switch provided by Spiderdoor. Then from the POE switch straight to your keypad. If it works there, then your issue is pertaining to your network/internet issues, back at your site.
  • ​D. Keep in mind your Spiderentry management app as well as the manager's desktop login can show disconnected for up to 15 minutes as the system propagates, even though it may still be online. If the keypad has connected, your manager's app should work within 2 or 3 minutes after you plug everything back in and should allow you to click open and the keypad should buzz.
  • ​E. If you have had your keypad longer than 3 or 4 weeks and you haven't installed it, we may need to update the firmware once it is connected and online.

8. Re-Powering Your Keypad

Video below shows how to re-power keypad

Click photo below to view the important green and orange flicker light. If these two lights are not on, then the pad is being denied access to your network. This is because your router is not setup properly. You will need to call your IT guy or whomever setup your camera system on your network.

9. GPS Location Of Keypad
If your location purchased the Tenant App, the OPEN GATE feature for the tenants will not work until this is completed and returned to SpiderDoor. We will then plug the coordinates in for your keypad and it will only allow tenants to open your gate if they are within 200' of your keypad. This keeps tenants from opening gate from anywhere. Managers app allows managers and owners to open gates from anywhere in the world.

Download one of the apps below and open the app. Stand within 5' of your installed keypad with the GPS app open and take a screen shot on your phone and forward that to Spiderdoor using email below.

Email Support - SpiderdoorInfo@gmail.com

Internet Keypad

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