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S23c Installers Guide

INSTALLER - EXTREMELY IMPORTANT REQUIREMENT
You must use the power adapter that comes with the cellular keypad. Do not try to power the pad using the gate motor or the board inside the gate motor. If you do not use adapter provided, you will immediately void your warranty. This is a requirement! Not using the adapter we provide can easily burn up the board inside the keypad itself.

You are viewing installation directions for our cellular Spiderdoor keypad

WATCH VIDEO BELOW FIRST

REQUIRED: You must notify SpiderDoor 24 hours in advance of installation. If you do not notify in advance, you will not be able to have your pad functional the same day of installation. Click the "Request Install" button. 

BUSINESS HOURS: 9am - 4pm Eastern Standard Time
Monday through Friday

CONTACT US:
Leave Voicemail Request:  (619) 489-6959

IMPORTANT NOTE: You must use the power adapter that comes with the cellular keypad. If you do not use it, you will risk burning up the board and it will immediately void your warranty. This is a requirement!  Not using the adapter we provide can easily burn up the board inside the keypad itself.

1. Overview Of PCB Board
This photo shows in detail the inputs, etc on the actual PCB board inside of the cellular S23c keypad.

2. Installation Connection Overview
Click the photo below to enlarge the photo. This shows the flow for installation. (click photos to enlarge)

3. Confirmation Lights Cellular Overview
There should be a solid blue light breathing slowly on and off. This means that it is connected properly. This light is shown with a blue circle around it in this photo.   (click photos to enlarge)

4. Get The Managers App
The managers app will allow you to open the gate from anywhere, view activity logs and more. Click here to text message yourself a link to download the app. Spiderdoor will have to provide you with login credentials.  (click photos to enlarge)

5. Installation Video + Items Included With Purchase
SAME VIDEO AS ABOVE: Installing the cellular keypad is a snap. One wire for low voltage electricity and one other wire for the relay going to the gate motor. The video here shows the install for our S22c pads but the newer S23c basically installs the same way only the relays have different placement on the PCB board.

With our S23c Pad, you will receive one keypad, one power adapter and two sets of keys.

6. Download Install Guide
Click to download a PDF copy of the installations directions.

7. Trouble Shooting A Cellular Keypad

  • A. The first thing to do anytime you have an issue is to power-cycle the keypad by disconnecting the power for 45 seconds and then plugging it back in. This can be done by simply unplugging the power supply for that keypad from the base plug it is plugged in to. If you have to do this often, please call our office as you shouldn't have to do this. We can check to make sure nothing else is occurring.
  • ​B. Make sure the keypad has electricity to it. You will be able to look at the keys on the punch pad. If the keys are lit up, then that indicates it has power.
  • ​C. Make sure the cyan/blue light is pulsating.
  • ​D. Double check the voltage coming to the keypad if you did not use the adapter that was shipped with the keypad. The keypad must have between 12vDC - 24vDC. Anything below that or above that will make the keypad mis-function. 
  • E. The lights can still show up and the pad will look as though it has power but if it doesn't have 12volts or is higher than 24volts, the PCB board will not function. Again the lights may still be lit but the voltage must be correct. This usually occurs when an installer ties the keypad directly into the gate motor instead of using the adapter provided with the pad.
  • ​F. If the beeping sound stops, please call our office or email us to report that.

8. GPS Location Of The Keypad
If your location purchased the Tenant App, the OPEN GATE feature for the tenants will not work until this is completed and returned to SpiderDoor cstomer service. We will then plug the coordinates in for your keypad and it will only allow tenants to open your gate if they are within 200' of your keypad. This keeps tenants from opening gate from anywhere. Managers app allows managers and owners to open gates from anywhere in the world.

Download one of the apps below and open the app. Stand within 5' of your installed keypad and take a screen shot and forward that to Spiderdoor using email below.

Once you have GPS coordinates, you will email those to
You can send the actual coordinates or a screen shot of the coordinates to us. You tenants WILL NOT be able to use their app to open the gate until this is set.

9. Repowering Your Cellular Keypad (S22c/S23c)
Video here shows how to successfully re-power your Cellular Keypad. This is sometimes needed when we are trying to troubleshoot any issues that may be occurring. This should always be the first thing you try if you see anything strange occurring with the keypad.

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