Technical Support
SpiderDoor: Enabling Self-Storage Facilities To Automate Operations Using Mobile Apps..
For tech support, please call or email using contact info below. If we do not answer, we will respond within a few hours.
Office Hours 9:00am - 4:00pm Mon - Fri. central standard time
(205)598-2212 ext 1
Tech Support
(205)598-2212 ext 2
NOTE 1: Keypad installation must be done between the hours of 9:00am - 4:00pm Monday - Thursday. 
Calls after 4:00pm will not be activated that day. Keypads cannot be activated on Fridays. This is in case something goes wrong, you will not be stuck without an operating gate over the weekend.
NOTE 2: If your location uses management software, we must have your credentials 24 hours in advance of your install. NO EXCEPTIONS
"I've tried 4 different access control systems throughout my 20 years of owning self-storage facilities, and after SpiderDoor, the idea of using anything else is daunting to me. In the past I had to have a controller, computer, internet, and run wires all over the place. I'll never have to do that again because of SpiderDoor!"
Bill Newsum
Here's a couple more common questions that we get. Feel free to contact us directly if you have any additional questions! 
 How much does the access control system cost?
Pricing starts at just $29.94/month but is dependent upon the type and amount of use. SpiderDoor will not work for everyone so a quick phone call will help get an accurate estimate.
 How long are your contracts?
There are NO long term contracts or commitments. You can use SpiderDoor month to month, and cancel at any time you'd like!
 If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week!
 Can you handle the load?
Yes! Because Spiderdoor is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by Cloudflare Security). It will work for any size property or portfolio.
 Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
 Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will allow you to control the device. Your personal cellular carrier does not matter!
 How many events will the Keypad log?
There is no limit.
 Who or what is a "user"?
A user is someone that will have full control of the gate via the mobile app. They will login using the credentials that YOU create for them. 
 Can I give someone access to the mobile app but prevent them from the dashboard?
 I don't have a cell signal when I stand next to my gate. Will this work?
Nope! The system is dependent upon connection to the cloud. Without it, the system will not function! :( 
 How long do the image captures stay on the dashboard?
18 months and then they are permanently destroyed. If you wish to keep a record of ALL access history, then our team can arrange accordingly and make that happen.