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Text Collector Questions

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During the COVID-19 crisis, storage owners and operators need to provide tenants access to easily make their payment monthly, without having to visit your office. There is no easier way than using Spiderdoors Text Collector. Its simply to activate. Just notify the Spiderdoor team by clicking here.

Example text sent to tenant

Example text sent to tenant

How results appear in Sitelink

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OWNERS WATCH - Text Collector
Video #1

Executive Management Will Be Required To Provide Managers With Login Credentials?
Executive Management should watch this video

Watch this video to understand how credentials are created for managers by upper management.
Spiderdoor has two different roles that can be provided to all users. There is either the OWNERS ROLE or MANAGERS ROLE. A role must be set for any user.

Owners Role: Executive management and owners should have this role for themselves. Spiderdoor will provide these roles only. Spiderdoor cannot assign MANAGER ROLES to anyone. That has to be performed by one of your team members who has the OWNERS ROLE privileges.

MANAGERS WATCH -Text Collector
Video #-2

This Video Will Show Managers How A Manager Will Receive Log In Credentials?
If you are a manager,  watch this video to understand how you will be receiving log in credentials to view stats from the Text Collections feature. Once you receive credentials, you can always go to the Spiderdoor website and you will see a LOGIN button at te top right hand corner. Simply click there and use your credentials to gain access.

Clicking here will carry you straight to the Spiderdoor Login page

Text Collector
Video #3

Can A Customer Submit A Payment If They Are In Lien Status?
Still want a little more info? Watch this video as well. Text Collector will not allow payments made past what sitelink settings are. See the attached picture from Corporate Control. “CREDIT CARD PAYMENTS DISABLED AFTER THIS NUMBER OF DAYS”. This picture shows 37 days but whatever you have set inside your corp control from sitelink will determine if a customer can make a payment past a certain number of days. Using the settings shown in the example picture, if a tenant receives a text message and it is past 37 days late, the tenant would only be able to click to call your office. If they attempted to make a payment using Text Collector, they would see a response shown in the attached picture as well saying “TENANT IS TOO MANY DAYS PAST DUE.”

Text Collector #4

Does Text Collector Work Automatically Or Does My Manager Have To Do Something To Activate?
It doesn't require your manager to do anything once the dates are provided to SpiderDoor. You simply provide SpiderDoor with the 3 dates you would like for the message to be sent to delinquent tenants and we do the magic from there!

Text Collector #5

Does Management Software Show Where A Delinquent Text Message Has Been Sent Out To A Tenant?
Yes, you can look at your Sitelink bulletin board and it will show when and to whom it was sent. It will also appear in the tenant notes.

Text Collector #6

What dates are the text messages sent out?
That is your decision. If your tenant is due on the 1st and delinquent after the 5th, then maybe you send the first text out on the 7th. Then the second one out on the 15th. Then the third one out on the 24th. Its your decision.

Text Collector #7

Does a customer have the option to opt out of a text being sent to them?
Yes. Legally, you must give a customer the option not to receive a message from you via text message. This same principal goes along with emails being sent. Legally, tenants can opt out of emails being sent if they desire.

Text Collector #8

Is there an additional monthly fee for text collector?
Yes. This is an additional feature that SpiderDoor provides. The additional cost is $25 per location monthly. If you have a smaller facility, we can negotiate that price down a bit.

Text Collector
Video #9

OPT A Tenant Out Of Receiving Text Messages?
My tenant does not want to get messages via Text Message! Well, this short video will show you exactly how to stop text messages from going to a tenant.

Text Collector
 Video #10

OPT Every Tenant In For Text Messages!
If you just signed up for Text Collector, then you need to make sure all of your tenants are opted in for a text message (SMS Message.) This video will show you how to do that and it will also show you how to default all new tenants in as well.

Text Collector #11

What Shows In Sitelink Bulletin Board!
Sitelink User:  When a text is sent via Text Collector, you will get one of four responses below.  These responses will show up in  your sitelink bulletin board.

NOTE: This is not 100% accurate as we depend on Twilio for the responses. It is not possible to get confirmations on all text sent.  Just like when you use your own mobile device, you can't always confirm a text has been received by the person you are sending the text to.

  • Spider Text (TC) DELIVERED: This confirms that your tenant successfully received a text message
  • Spider Text (TC) NOT CONFIRMED: This means that we can not for sure determine if the tenant received the text message or not. Their cellular provider does not allow us to confirm. Nothing will show up in your Sitelink bulletin board until Twilio responds with a response. (NOTE:   a "NOT-CONFIRMED" response can take up to 24 hours to update the Sitelink bulletin board.)
  • ​Spider Text (TC) OPTED OUT: This states that a customer chose not to receive your text messages by responding to your first text with the word STOP. (You can not legally force customers to receive text messages. You have to give them the option to OPT OUT)
  • Spider Text (TC) UNDELIVERED: This confirms that the tenant did not receive the text message that was sent. This can be due to the tenants number no longer being in service, it could be a landline and not a cell number that accepts text messages or it could be that the tenant has a paid service that blocks all incoming text/calls that aren't contacts in their mobile device.

NOTE: We can also send out a mass text for your location. The text message must be under 160 characters, including the sentence here (Reply STOP to stop.) Otherwise, you will be charged for two text message segments. Legally the "Reply STOP to stop" sentence is required and will show up in any and every text that goes out from Spiderdoor.  Each mass text is $20 per location for each mass text sent, if requested by owner.