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Play video below to see how to add or update your payment method
Update/Add Your ACH Payment Or Credit Card Payment
This video will show owners how to add a credit card or ACH information, for the first time. This also shows how to update both as well.
Is there a delinquent banner on your login screen or managers app?
Update Payment Method
If your dashboard shows a red delinquent banner, then you will have 7 business days to update before your system is frozen.
- 1. Log in to youer spiderdoor dashboard and go to Update Payment tab on the lefyt
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2. Once you have updated your payment, click here or email us at Support@Spiderdoor.com and a team member will re-activate your account.
ATTENTION: If your account has been frozen, all services will be de-activated until payment is updated. Again, you will first need to login to your spider dashboard and update your payment method. Once done, you will need click here to submit a request to re-instate your account. Support can then re-activate your account. Be sure to provide the following information to Spiderdoor when requesting re-instatement. IF the following is not submitted to Spiderdoor, your account will not be re-instated until this form is fully completed and submitted.
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Your first and last name
- Your email address: Allows Spider techs to reach you if needed
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Your contact number: Allows Spider techs to reach you if needed
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Todays date
- Company name
- Location name: Provide the name of the location if you have many locations under one company umbrella.
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Click here to request to re-activate your access to Spiderdoor logins
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Complete all fields below to re-activate your account
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